What is the jurisdiction of cases that can be filed in a State Commission?

Mrs Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of `4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well. However, she noticed that her jacket had white discolouration marks when she collected the jacket this time. On informing the dry cleaner, Mrs Mathur received a letter confirming that discolouration indeed appeared after the jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for a discoloured jacket but to no avail. Upon Consumer court's intervention, Shine Dry Cleaners agreed to compensate `2,500 to Mrs Mathur for the discoloured jacket.

a. Which right was exercised by Mrs Mathur at the first instance?

b. Name and explain the right which helped Mrs Mathur to avail the compensation.

c. State which consumer responsibility has been fulfilled by Mrs Mathur in the above case.

d. State any other two responsibilities to be assumed by the consumers.

Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.

Name the component of the product mix that helps the consumer to exercise the right to information.

What is the jurisdiction of cases that can be filed in a State Commission?

Who can file a complaint in a consumer court?

Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.

Who is a consumer as per CPA?

State any two reliefs available to consumers under CPA.

i.