Q. 2

What are the responsibilities of a consumer?

Answer :

A consumer must also be responsible while purchasing, using, consuming goods and services. This is one of the ways in which consumer protection can be strengthened. The responsibilities of a consumer are as follows:

1. The consumer must have knowledge about the products available in the market so that a wise choice can be made.

2. They must buy only standardised goods as they provide quality assurance. Hence, they must look for certification marks like ISI mark for electrical goods, FPO mark on food products, Hallmark on jewellery, etc.

3. They should learn about the risks associated with products and services.

4. The consumer must read the labels on the products to have information about prices, net weight, manufacturing, expiry dates, etc.

5. They should assert to ensure that they get a fair deal.

6. Be honest in their dealings. For example: they should only purchase legal goods and services and discourage malpractices like black-marketing, hoarding, etc.

7. Ask for a memo on purchase of goods and services which would serve as proof of purchase.

8. File a complaint in appropriate consumer forum in case of grievances related to quality or standard of the goods purchased or services availed.

9. Form consumer organisations which would play active role in educating consumers about their rights and remedies and safeguard their interest.

10. The consumer must keep their environment clean by avoiding wastage, littering and pollution.

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What are the responsibilities of a consumer?

NCERT - Business Studies Part-II