Q. 135.0( 2 Votes )

Say True of False.

(i) COPRA applies only to goods

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal.

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.

(v) Hallmark is the certification maintained for standardization of jewellery.

(vi) The consumer redressal process is very simple and quick.

(vii) A consumer has the right to get compensation depending on the degree of the damage.

Answer :

(i) FALSE: It applies to both goods and services.

(ii) TRUE: Like USA, BRITAIN INDIA is one of the country having consumer redressal forum at district, state and national level.

(iii) TRUE: To protect the consumers from exploitation government established consumer courts at all the three levels .district consumer court entertains complaints where value of goods and services and compensation does not exceed 20 lakhs.

(iv) True: one can appeal in district consumer court when value of goods or services does not exceeds 20 crores.

One can appeal in state level when compensation exceeds rupees 20 lakhs but not 1 crore.

One can appeal in central council when compensation exceeds 1 crore.

(v) True: Logo or marks are given by government regulatory authorities and these marks indicate quality assurance of goods and services.

(vi) False: consumer redressal process is time consuming, expensive and cumbersome as the onus is on the buyer to provide evidence against fraudlenttrade practices of seller.

(vii) True : Based on the degree of damage he can appeal for compensation at various level of consumer forum district, state, national.

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