Answer :

a. Right to seek Redressal

b. Right to seek Redressal is the right which helped Mrs Mathur to avail the compensation. Here consumer has a right to get relief in case the product or service falls short of his expectations. The Consumer Protection Act provides a number of reliefs to the consumers including replacement of the product, removal of a defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.

c. Mrs Mathur has been fulfilled with the consumer responsibility of File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services.

d. i. Buy only standardised goods as they provide quality assurance. Thus, look for ISI mark on electrical goods, FPO mark on food products, Hallmark on jewellery etc.

ii. Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc.

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