Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.
The Government of India has passed various regulations to protect the interests and rights of consumers which are as follows:
1. The Consumer Protection Act, 1986: this Act safeguards the consumer against defective goods, deficient services, unfair trade practices and other forms of exploitation.
2. The Contract Act, 1982: The Act lays down the conditions in which promises made by parties to a contract will be binding on each party. It also specifies the remedies and punishment available to any party in case of breach of contract.
3. The Sale of Goods Act, 1930: this Act safeguards buyers of the goods in case goods purchased by them do not comply with express or implied terms, conditions and warranties.
4. The Essential Commodities Act, 1955: this Act prevents anti-social activities such as profiteering, hoarding and black marketing. It aims at controlling production, supply and distribution of essential commodities.
5. The Agricultural Produce (Grading and Marketing) Act, 1937: the Act stipulates the conditions which govern the use of standards and lays down the procedure for grading, marking and packing of agricultural commodities and livestock products.
6. The Prevention of Food Adulteration Act, 1954: the Act aims to check adulteration of food articles and ensure their purity to maintain public health.
7. The Standard of Weights and Measures Act, 1976: it safeguards consumer interest against malpractice of underweight or under-measure of goods sold.
8. The Trademarks Act, 1999: it prevents the use of fraudulent marks on products.
9. The Competition Act, 2002: This Act prevents business firms from anti-competitive or monopoly practices in the market.
10. The Bureau of Indian Standards Act, 1986: the bureau has been set up to formulate the quality standards for goods and provide certification to goods which adhere to the standard. It also provides speedy redressal to consumers against complaints about the quality of goods carrying the certification mark provided under this Act.
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Mrs Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of `4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well. However, she noticed that her jacket had white discolouration marks when she collected the jacket this time. On informing the dry cleaner, Mrs Mathur received a letter confirming that discolouration indeed appeared after the jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for a discoloured jacket but to no avail. Upon Consumer court's intervention, Shine Dry Cleaners agreed to compensate `2,500 to Mrs Mathur for the discoloured jacket.
a. Which right was exercised by Mrs Mathur at the first instance?
b. Name and explain the right which helped Mrs Mathur to avail the compensation.
c. State which consumer responsibility has been fulfilled by Mrs Mathur in the above case.
d. State any other two responsibilities to be assumed by the consumers.
NCERT - Business Studies Part-II
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Who can file a complaint in a consumer court?NCERT - Business Studies Part-II
Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.NCERT - Business Studies Part-II
Who is a consumer as per CPA?NCERT - Business Studies Part-II
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NCERT - Business Studies Part-II