COPRA refers to the Consumer Protection act of 1986.
● Under this act, three-tier quasi-judicial machinery at the district, state and national level that was set up for redressal of consumer disputes.
● The district-level court deals with the cases involving claims up to rupees 20 lakh. The state-level court deals with cases involving claims between 20 lakh and 1 crore. The national court deals with cases involving claims exceeding 1 crore rupees.
● If a case is dismissed at the state level, the consumer can also appeal to the higher-level courts.
● It has enabled consumers to have the right to represent in the consumer courts.
● It has led to the setting up of separate Department of consumer affairs in Central and state governments.
● It has led to an increase in the level of consumer awareness in India
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